Social media scammers have gotten sophisticated and it’s easy to fall into their traps.
The latest scam on Facebook is via a message that looks like it’s coming from Facebook directly, but really it’s a scammer trying to trick business page admins and other users into sharing their login credentials. It’s easy to think notifications and emails from the scammers are from Facebook directly, so we’re here to help you identify when you’re at threat of a potential scam.
How it Works
1. You’ll receive a Facebook message (and email if your email is listed) appearing to be from “Facebook Business Support” or “Your Page Has Been Disabled.” The scammers have changed their profile name to impersonate being a direct message from Facebook.
2. The message will claim you have repeatedly violated Facebook’s terms and conditions or that a problem has occurred with your page and direct you to resolve the problem at a provided link so your page doesn’t become disabled. Example:
What To Do If You Receive These Messages
1. Check the sender details. Facebook uses an @facebookmail.com or @support.facebook.com email address. Messages from other domains or from specific Facebook profiles are fake.
2. Do not click on any of the links.
3. Report the message with Facebook’s support and delete it from your inbox.
4. Change your password just to be safe.
5. Warn other admins on your page about the message so they don’t fall for the same scam.
This scam has been around all year, but we’re seeing it become more prevalent over the last few weeks. Keep an eye out for fake messages. If it seems fake, it likely is, so proceed with caution! If you receive a message you’re not sure about, you can always send us a screenshot and we’ll be happy to review it.
